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Shipping & Returns

Thank you for choosing Cuckoo Cakes and Loodles Lavender for your baked goods needs! We're dedicated to providing you with high-quality, freshly baked treats delivered right to your doorstep. Please read our shipping policy carefully to ensure a smooth and delightful experience.

1. Order Processing

  • Order Fulfillment Time: Orders are typically processed within 1-2 business days after payment confirmation.

  • Business Days: Our business days are Monday to Friday, excluding holidays.

2. Shipping Methods

  • Carrier: We primarily use [Insert Carrier, e.g., UPS, FedEx] for shipping.

  • Shipping Zones: We currently ship within the United States.

3. Shipping Rates

  • Rates: Shipping rates are calculated based on the total weight of your order and your delivery address. You can view the shipping cost during the checkout process.

  • Free Shipping: Orders over  $250 are eligible for free standard shipping.

4. Delivery Times

  • Standard Shipping: Estimated delivery time for standard shipping is 3-5 business days after order processing.

  • Express Shipping: If you require expedited delivery, we offer an express shipping option with an estimated delivery time of 1-2 business days after order processing.

5. Tracking Information

  • Tracking Number: Once your order has been shipped, you will receive an email notification with a tracking number.

  • Tracking Updates: You can track your package in real-time on the carrier's website using the provided tracking number.

6. Packaging

  • Freshness Assurance: To ensure the highest quality, all baked goods are carefully packaged to preserve their freshness and taste.

  • Eco-Friendly Packaging: We are committed to using environmentally-friendly packaging materials whenever possible.

7. Delivery Issues

  • Incorrect Address: Please ensure that the shipping address provided during checkout is accurate. Cuckoo Cakes and Loodles Lavender is not responsible for orders delivered to incorrect addresses.

  • Delays: While we make every effort to meet estimated delivery times, Cuckoo Cakes and Loodles Lavender is not responsible for delays caused by the carrier or unforeseen circumstances.

8. Refunds and Returns

  • Refunds: If your order arrives damaged or if there are any issues with the products, please contact us within 12 hours of receiving your order for assistance.

  • Returns: Due to the perishable nature of our products, we do not accept returns. However, we strive to resolve any issues promptly.

9. International Shipping

  • We do not offer International Shipping at this time.

10. Contact Us

  • If you have any questions or concerns regarding our shipping policy, feel free to contact us with the form below:

By placing an order with Cuckoo Cakes and Loodles Lavender, you acknowledge and accept the terms outlined in this shipping policy.

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