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Shipping & Returns

Thank you for choosing Cuckoo Cakes and Loodles Lavender for your baked goods needs! We're dedicated to providing you with high-quality, freshly baked treats delivered right to your doorstep. Please read our shipping policy carefully to ensure a smooth and delightful experience.

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1. Order Processing

  • Order Fulfillment Time: Orders are typically processed within 1-2 business days after payment confirmation.

  • Business Days: Our business days are Monday to Friday, excluding holidays.

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2. Shipping Methods

  • Carrier: We primarily use [Insert Carrier, e.g., UPS, FedEx] for shipping.

  • Shipping Zones: We currently ship within the United States.

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3. Shipping Rates

  • Rates: Shipping rates are calculated based on the total weight of your order and your delivery address. You can view the shipping cost during the checkout process.

  • Free Shipping: Orders over  $250 are eligible for free standard shipping.

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4. Delivery Times

  • Standard Shipping: Estimated delivery time for standard shipping is 3-5 business days after order processing.

  • Express Shipping: If you require expedited delivery, we offer an express shipping option with an estimated delivery time of 1-2 business days after order processing.

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5. Tracking Information

  • Tracking Number: Once your order has been shipped, you will receive an email notification with a tracking number.

  • Tracking Updates: You can track your package in real-time on the carrier's website using the provided tracking number.

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6. Packaging

  • Freshness Assurance: To ensure the highest quality, all baked goods are carefully packaged to preserve their freshness and taste.

  • Eco-Friendly Packaging: We are committed to using environmentally-friendly packaging materials whenever possible.

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7. Delivery Issues

  • Incorrect Address: Please ensure that the shipping address provided during checkout is accurate. Cuckoo Cakes and Loodles Lavender is not responsible for orders delivered to incorrect addresses.

  • Delays: While we make every effort to meet estimated delivery times, Cuckoo Cakes and Loodles Lavender is not responsible for delays caused by the carrier or unforeseen circumstances.

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8. Refunds and Returns

  • Refunds: If your order arrives damaged or if there are any issues with the products, please contact us within 12 hours of receiving your order for assistance.

  • Returns: Due to the perishable nature of our products, we do not accept returns. However, we strive to resolve any issues promptly.

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9. International Shipping

  • We do not offer International Shipping at this time.

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10. Contact Us

  • If you have any questions or concerns regarding our shipping policy, feel free to contact us with the form below:

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By placing an order with Cuckoo Cakes and Loodles Lavender, you acknowledge and accept the terms outlined in this shipping policy.

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