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Terms & Conditions

Welcome toHouse of Cuckoo! We're excited to have you as our valued customer. Please take a moment to read our terms and conditions carefully before placing an order. By using our services or making a purchase, you agree to be bound by the following terms:

1. Ordering and Payment

  • Order Confirmation: All orders are subject to acceptance and availability. Upon placing an order, you will receive an email confirmation with details of your purchase.

  • Payment: We accept Venmo and PayPal. Payment is required at the time of order placement.

2. Product Information

  • Description: We make every effort to provide accurate descriptions of our baked goods, including ingredients, allergen information, and serving sizes. However, please be aware that variations may occur due to the handmade nature of our products.

  • Allergen Disclaimer: Our products may contain common allergens. Please review the allergen information provided before making a purchase. [Please let us know if you have any specific allergies]

3. Freshness and Shelf Life

  • Freshness Guarantee: We take pride in delivering freshly baked goods to our customers. Our products are best consumed within [Insert Shelf Life, e.g., 3 days] of receipt. We recommend storing them in a cool, dry place.

4. Modifications and Cancellations

  • Modifications: Requests for order modifications (e.g., flavor changes, address updates) must be submitted within 24 hours of order placement. We will do our best to accommodate changes, but we cannot guarantee availability.

  • Cancellations: Order cancellations must be requested within 24 hours of order placement. Refunds will be issued in accordance with our Refund Policy.

5. Returns and Refunds

  • Damaged or Incorrect Orders: If your order arrives damaged or if there are any issues with the products, please contact us within 12 hours of receiving your order for assistance. We may request supporting documentation, such as photos of the damaged items.

  • Refunds: Refunds will be issued in accordance with our Refund Policy, which is available on our website.

6. Intellectual Property

  • Copyright: All content, including images, text, and logos on our website and promotional materials, are the property of House of Cuckoo and may not be used without our explicit written permission.

7. Privacy and Data Protection

  • Privacy Policy: Your privacy is important to us. Please review our Privacy Policy, which outlines how we collect, use, and protect your personal information.

8. Limitation of Liability

  • Liability:House of Cuckoo shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our products.

9. Governing Law

  • Jurisdiction: These terms and conditions are governed by the laws of State of New York.

10. Contact Us

If you have any questions or concerns regarding our terms and conditions, feel free to contact us through our form below:

Thank you for choosing Cuckoo Cakes. We look forward to serving you!

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